FAQs

You can region a return request inside 7 days of order delivery. In case of Damaged/Missing or mistaken Product, the Return request must be filed within 1 day of delivery.
Once filed, the Return request will be reviewed by means of pixelsperfect.in for approval.
After approval, the pickup of the product will be organized through our courier partners.
If our reverse pickup provider is now not reachable at your address, we will ask you to dispatch the product. The courier expenses will be reimbursed through pixelsperfect.in
After the product is received, the product will be reviewed and accordingly Replacement or Refund is initiated. Please observe that Replacement would rely upon the inventory availability else a refund will be provided.

Refund will be initiated to the source account from where the payment was made. 

Returns/Replacement are usual underneath the following instances –

Wrong object ordered/ delivered in alternate for your ordered product.
Defective Product – Manufacturing defect/ Non-functioning (Not applicable, Replacement only. If the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/ Tampered product or packaging
Wrong Quantity – Missing Products/ Parts
No Invoice/Warranty Received – Available on Electronics only

Returns/ Replacement requests will no longer be regular below the following instances –

If Products are Altered/ Used
If Product is Returned barring Original Packaging (price tags, labels & accessories)
If Serial Number has tampered
For Defective product that is blanketed beneath Seller/Manufacturer’s Warranty or Reported after 7 days of the Delivery
For Damaged/Missing product that is pronounced after 1 day of the delivery
For Products offered underneath precise promotions, small print of which would be cited in the Product web page and Terms & Conditions page

Categories that are no longer eligible for Returns/ Replacement are:

Customized Products
Software & Product Keys
E-Learning

Return/Replacement request of the Product(s) have to be initiated within 7 days of Order Delivery for Wrong product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, below the following conditions, Return Request need to be filed inside 1 day of Delivery:

Damaged Product
Missing Items
To file a return request, please mail your order consignment and courier consignment attachments to our legitimate Email id: support@pixelsperfect.in

Once your request to return of the order is approved, a pickup will be initiated., an e mail will be despatched to the registered e- mail ID for pick-up-related details. Please maintain the product is packed inside the original packaging with all tags & accessories. Kindly make sure desirable packaging to keep away from any harm throughout transit. Please take care of the following points, whilst packing your product for Pickup –

The product should not be used/altered/ tampered
Keep unique fee tag & packing slip intact
Mention Order Number on the box
Take a video/pictures of the returning item/packing.
Mention the Order Number/Delivery Address on the package, earlier than handing over the packet to our Pickup executive
Keep the Courier Company’s receipt for monitoring purposes
Please Note – pixelsperfect.in shall no longer be dependable for any incidental defect/damage etc.

If our reverse pickup carrier is not reachable at your address, we will ask you to dispatch the product. The return will be notified to you in a separate email, alongside with the packaging directions and required documents.

In the case of Self-Shipment, pixelsperfect.in will reimburse your courier fees (up to Rs.500) in structure of a Bank deposit. Please take care of the following-

Mention the Order number/Delivery Address on the package, earlier than handing it over to the Courier Representative
Attach the courier receipt to our Mail identification support@pixelsperfect.in
Track your Return Shipment on the Courier Company’s Website

Once the order is delivered to you is no longer wished or required. You stand eligible for up to 7 days to request the return of your order if the item(s) in the order are un-open only. We supply return delivery for your order. Returned objects are subjected to verification. There will be a restocking rate of 25% of the order price and additionally, return delivery expenses to be borne by means of the customer.

If the ordered item(s) are opened or used then a return will not apply.

You can declare for the product’s assurance via calling or journeying the nearest Service Centre of the product’s Brand For any issues, please contact us.

*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page earlier than making a purchase

No, you don’t want to pay some thing to the courier consultant if we prepare the pickup of your product. In case your tackle is no longer serviceable through our courier carrier providers, you want to self-ship the product to us (the details will be emailed to you). Courier costs will be reimbursed by us in the structure of a deposit. The courier costs eligible for compensation are up to Rs.500. For availing repayment of courier charges, connect your courier receipt to our mail identity (support@pixelsperfect.in)

You will get an e-mail from us within 24-48 Hours for Pickup, alongside the tracking details. You can track the package on the Courier Company’s website.

We provoke the alternative or refund within two working days of receiving the product at our center.

After placing the order, you can cancel the order within three hours if you desire to. And in case of asking for a refund, a price of 3% of the order amount will be charged by way of the financial institution and the refund will be processed through the identical mode within 7 working days. Products can be back within 24 hours from the day of shipping when the product is unused and no longer needed. A preferred restocking rate applies primarily based on the return condition.

Refunds are initiated when the order is rejected or returned unopened. An object is eligible for return and refund when a manufacturing defect is suggested within 24 hours of the order delivery. If a return is initiated within 7 days, an alternative will be made. In case, the purchaser no longer requires the item. The return will be viewed as “No longer wanted”. At this time, a return/restocking rate applies.